HVAC FAQs

American Family HVAC FAQs

Frequently Asked Questions about HVAC. We will provide answers to commonly asked questions.

 Air Conditioning FAQ

Here, we've compiled answers to some of the most common questions our customers ask. If you can't find the information you need, feel free to reach out to us directly.

  • How often should I service my air conditioner?

    It is recommended to service your air conditioner at least once a year to ensure optimal performance. However, in high-usage environments, semi-annual service may be more suitable.

  • What are the benefits of regular AC maintenance?

    Regular maintenance improves energy efficiency, extends the lifespan of your AC unit, reduces the risk of breakdowns, and maintains good indoor air quality.

  • How can I tell if my AC needs servicing?

    Common signs include reduced cooling efficiency, unusual noises, unusual odors, and higher energy bills. If you notice any of these, it's time to schedule a service.

  • Do you provide emergency repair services?

    Yes, we offer 24/7 emergency repair services. Call our hotline, and we'll dispatch a technician to address your AC issues promptly.

  • Can I perform AC maintenance myself?

    While you can clean or replace filters, more comprehensive maintenance tasks should be handled by professionals to avoid damage and ensure safety.

  • What should I do before scheduling an installation?

    Before installation, determine your cooling needs, budget, and preferences. Our experts can help you select the right AC system for your home or business.

  • How long does a typical AC installation take?

    Installation times vary depending on the complexity of the job and the type of AC system. On average, a standard residential installation takes one to two days.

  •  Is your company licensed and insured?

    Yes, we are fully licensed and insured. Our technicians are highly trained and certified to provide top-quality services.


  •  Do you offer warranties on your services and products?

    Yes, we provide warranties on both our services and the AC systems we install. The specific warranty terms may vary, so be sure to ask for details during your consultation.

  •  What payment methods do you accept? 

    We accept various payment methods, including credit cards, debit cards, checks, and online payments for your convenience.

  • How can I schedule an appointment with your company?

    You can schedule an appointment by calling our office, visiting our website, or using our online booking system. We'll work with you to find a convenient time for your service, maintenance, or installation needs.

  • What areas do you serve?

    We serve Elgin, South Elgin, Dundee, Algonquin, Bartlett, Saint Charles, Streamwood, Hanover Park, Pingree Groove, Batavia, and Geneva Area. If you're unsure whether we cover your location, please contact us, and we'll be happy to assist you.

Heating FAQ

Here, we've compiled answers to some of the most common questions our customers ask. If you can't find the information you need, feel free to reach out to us directly.

  • How often should I service my furnace?

    We recommend annual furnace service to ensure it operates efficiently and safely. Regular maintenance helps prevent breakdowns and prolongs the life of your furnace.

  • What's included in a furnace service appointment?

    Our furnace service includes a thorough inspection, cleaning, and tuning of your furnace. We check for issues, clean or replace filters, lubricate moving parts, and ensure all components are in good working order.

  • Do you provide emergency repair services?

    Yes, we offer 24/7 emergency repair services. Call our hotline, and we'll dispatch a technician to address your AC issues promptly.

  • How can I tell if my furnace needs repair or service?

    Common signs include uneven heating, strange noises, increased energy bills, and frequent on/off cycling. If you notice any of these issues, it's time to schedule a service appointment.

  • Is it possible to perform furnace maintenance myself?

    While you can replace filters regularly, comprehensive maintenance should be left to our trained technicians to ensure safety and efficiency.

  • What are the benefits of regular furnace maintenance?

    Benefits include improved energy efficiency, lower heating bills, extended furnace lifespan, enhanced indoor air quality, and reduced risk of breakdowns.

  • How long does a furnace installation typically take?

    The duration of a furnace installation varies depending on the type of furnace and the complexity of the job. Typically, it takes one to two days for residential installations.

  • What factors should I consider when choosing a new furnace?

    When selecting a new furnace, consider factors like size, energy efficiency, fuel source (gas, electric, or oil), and your budget. Our experts can help you choose the right furnace for your needs.

  • Are your technicians licensed and insured?

    Yes, all our technicians are licensed and insured, ensuring that you receive professional and reliable service.

  • Do you offer warranties on your services and products?

    Yes, we provide warranties on both our services and the furnaces we install. Specific warranty terms may vary, so please ask for details during your consultation.

  • What forms of payment do you accept?

    We accept various payment methods, including credit cards, debit cards, checks, and online payments for your convenience.

  • How can I schedule an appointment with American Family Heating and Air Conditioning?

    You can schedule an appointment by calling our office, visiting our website, or using our online booking system. We're here to ensure your indoor comfort with our furnace services and installations.

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